Shipping policy
1. Shipping Rates & Estimates
To keep our product prices as low as possible, shipping charges for your order will be calculated and displayed at checkout. We utilize standard economy carriers to ensure the best balance of speed and cost.
2. Risk of Loss
All orders are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. * We are not responsible for packages stolen after delivery ("porch piracy").
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We recommend shipping to a secure location or a business address to minimize risk.
3. Lost or Missing Packages
While we are not legally liable for packages once they leave our facility, we value our customers. If your package is marked as "Delivered" but you have not received it:
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Check with neighbors or your local post office.
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Wait 24 hours (carriers often mark items delivered early).
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Contact us at customer-service@helixracingdevelopment.com. At our sole discretion, we may offer a one-time replacement or store credit, provided you assist us in filing a carrier claim.
4. Returns & Return Shipping
To maintain our low pricing model, customers are responsible for all return shipping costs. * Items must be returned in their original condition.
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We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item, and we do not offer refunds for returns lost in transit.
5. Damages
Our products are designed to survive the rigors of transit. However, if your item arrives with a structural crack or functional defect:
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You must notify us within 3 calendar days of delivery.
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Clear photos of the damage and the packaging must be provided.
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Upon verification, we will ship a replacement at no cost to you.
6. International Shipping (If Applicable)
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Company Name] is not responsible for these charges; they are the responsibility of the customer.